Shipping policy
Shipping Policy
Effective Date: July 29, 2026
Thank you for shopping with Skyfé. We are committed to delivering your order safely and efficiently. Please review our shipping policy before placing your order.
Processing Time
At Skyfé, every order is carefully prepared to ensure it meets our quality standards before it leaves our facility.
Orders are typically processed within 3–5 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with your tracking information.
Please note that processing times may be extended during product launches, promotions, holidays, or periods of unusually high order volume. We appreciate your patience and will always do our best to ship your order as quickly as possible.
If you have any questions regarding your order, please contact us at hello@skyfeofficial.com.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your destination and selected shipping method.
Estimated delivery times:
- Dominican Republic: 1–3 business days
- United States: 4–5 business days
- International: 7–14 business days (depending on destination)
Please note that these delivery times are estimates only and are not guaranteed.
Skyfé is not responsible for delays caused by shipping carriers, customs processing, weather conditions, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 24 hours for tracking information to become available after your package has been shipped.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Skyfé is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.
If an order is returned due to an incorrect or incomplete address, the customer will be responsible for any additional shipping charges required to reship the order.
Lost, Stolen, or Delayed Packages
If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier directly before reaching out to Skyfé.
While we are happy to assist whenever possible, Skyfé is not responsible for packages that are lost, stolen, or delayed after they have been accepted by the shipping carrier.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are determined by your local customs authority and are the sole responsibility of the customer. Skyfé has no control over these charges and cannot predict their amount.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: hello@skyfeofficial.com
Website: www.skyfeofficial.com
