Refund policy
Returns & Refund Policy
Effective Date: July 2026
At Skyfé, we are committed to providing high-quality personal care products. Due to the nature of our products and for hygiene and safety reasons, all sales are final.
We do not accept returns, exchanges, or refunds unless otherwise stated in this policy.
Returns
For health, hygiene, and quality control reasons, Skyfé does not accept returns or exchanges for products that have been opened, used, or delivered as ordered.
Returns will only be considered if:
- You received the wrong item.
- Your product arrived damaged or defective.
- We made an error with your order.
All claims are subject to review and approval by Skyfé.
Refunds
Refunds are issued only after review and approval by our Customer Support Team.
If your order arrives damaged, defective, or you receive an incorrect item due to an error made by Skyfé, please contact us immediately. Our team will review your claim and, if approved, our first priority will be to send the correct replacement product at no additional cost.
If a replacement is not available or cannot be provided, Skyfé reserves the right, at its sole discretion, to issue a refund, store credit, or another appropriate resolution.
If a refund is approved:
- Refunds will be processed to the original payment method.
- Processing may take 3–5 business days.
- Depending on your financial institution, funds may take up to 15 business days to appear.
- Original shipping charges are non-refundable, except when the refund results from an error made by Skyfé.
Damaged, Defective or Incorrect Orders
Customers must notify Skyfé within 48 hours of the confirmed delivery date.
Claims submitted after this timeframe may not be accepted.
Please include:
- Order number
- Clear photographs of the products
- Photographs of the shipping box
- Description of the issue
Email:
Skyfé reserves the right to determine the appropriate resolution, including replacement, refund, store credit, or denial of the claim.
Order Cancellations
Orders may only be canceled before they enter processing.
Once an order has been processed or shipped, it cannot be canceled.
Orders Shipped in Error
In the unlikely event that Skyfé mistakenly ships an order that has already been canceled or refunded, the customer must choose one of the following options:
- Return the unopened products using the prepaid return label provided by Skyfé; or
- Submit payment if the customer chooses to keep the products.
Failure to return or pay for products shipped in error may result in the restriction of future purchases and any other remedies available under applicable law.
Lost or Stolen Packages
Once an order has been shipped, responsibility for delivery transfers to the shipping carrier.
Orders marked as Delivered by the carrier will be considered fulfilled by Skyfé.
If your package cannot be located after being marked as delivered, customers should:
- Verify the shipping address.
- Check with household members or neighbors.
- Contact the shipping carrier.
Skyfé may assist in opening an investigation when applicable but cannot guarantee reimbursement or replacement.
Missing Items or Tampered Packages
Claims involving missing items or packages showing signs of tampering must be reported within 24 hours of delivery.
Customers must provide photographs or video documentation.
Claims submitted after this period may not be accepted.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
Orders returned due to an incorrect or incomplete address may require additional shipping charges before being reshipped.
Skyfé is not responsible for delays or losses resulting from inaccurate shipping information provided by the customer.
