Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@skyfeofficial.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@skyfeofficial.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@skyfeofficial.com.

SKYFÉ – Returns & Refunds Policy

Due to hygiene reasons, all sales are final. Please carefully review your order before confirming your purchase.

We do not offer refunds or exchanges for any products purchased directly from us at www.skyfeofficial.com, except in the following cases:

  • Defective or damaged item(s)

  • Incorrect item(s) sent

If your item arrives damaged, defective, or incorrect and you would like a replacement or refund, please contact us at hello@skyfeofficial.com within 7 days of the delivery date and include:

  • Your order number

  • The shipping address

  • Clear photo documentation showing the issue (including packaging, if applicable)

Requests submitted after 7 days may not be eligible for review.

Lost or Stolen Packages

Skyfé is not responsible for lost or stolen packages that show confirmed delivery to the address provided at checkout.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to initiate an investigation. Upon request, we can provide:

  • Delivery confirmation

  • Tracking details

  • Carrier information

Customers are responsible for entering an accurate shipping address at checkout.